We encourage our customers and potential customers to read through the following policies and information prior to purchase:
If after reading through our policies and information you still have questions or concerns, please feel free to contact us for a prompt answer.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.Order Shipment
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
All shipments not shipped via small parcel service (anything over 120 lbs) will need to include liftgate truck delivery, a $75 additional charge (actual cost can vary higher and lower), if we are not delivering to an address with a shipping dock or a forklift. To facilitate a smooth delivery we require liftgate truck delivery for $75 on top of standard shipping costs for the splitter selected. If you have a situation where we would deliver to a place with a dock or you have access to a forklift we can skip the liftgate truck delivery and charges.
Tracking numbers will be sent to you via email as soon as that information becomes available to Wood Splitter Outlet. We reserve the right to use the carrier of our choosing. NOTE: If you live in an area that is considered by carriers to be “remote”, "rural," or there is a challenge where the carrier or Wood Splitter Outlet cannot get a shipment to you, we will then contact you to advise and discuss available options and additional costs of transportation due to these circumstances, if any exist.Shipping Costs
From time-to-time Wood Splitter Outlet offers free shipping promotions. If free shipping is available and used there are some considerations we have.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it on the bill of lading when signing for delivery. If your item(s) do arrive damaged, please send photos email@example.com and we will process an insurance claim on your behalf. If you sign for the delivery and take delivery without notation on the bill of lading, you are then responsible for the item(s) and accepting the condition of the shipment.
If there is any damage during transit IT MUST BE NOTED ON THE BILL OF LADING for us to be able to file a claim and to provide the repair parts. If it appears that the equipment is completely destroyed and it's not just cosmetic damage that can be fixed by a replacement part, the shipment MUST BE REFUSED. If you accept the shipment then you are accepting the condition of the items(s).
If there is perceived damage and you do not keep the packaging and note the damage on the bill of lading or with the courier we cannot file a claim and you waive all rights to recover losses.Cancellations & Refunds:
All orders canceled after 48 hours are subject to an administration fee of 15% of purchase price, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and a 25% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order. (More details can be found below)
Wood Splitter Outlet uses freight services when shipments are 120LBS or higher or oversized. If the address of delivery does not have a shipping dock or access to a forklift the delivery will need to be on a liftgate truck. Wood Splitter Outlet strives to create the easiest experience for our customers and we also want to be transparent as to what it takes to successfully deliver a splitter and complete our business transaction. We do offer standard curb-side if the splitter is being delivered to a business with a dock or a residence or business with a forklift. Please contact us prior to order to discuss if you have any questions.
When your splitter is ready for delivery, the shipping company will contact you to schedule a delivery appointment for residential customers. This call will typically come 1-2 days prior to the date of delivery and you will be given a window of time for the delivery (typically 3-4 hours).
The truck will arrive at the curb and if you have a forklift the truck will not have a lift gate. At this point, it is your responsibility to get your splitter off the truck. The driver will move the splitter to the rear for easy access, but you'll need to remove the item from the trailer.
If you are at a residence and we have coordinated our standard lift gate delivery, it is a hydraulic lift that is connected to the delivery vehicle. The driver will position the splitter on the liftgate and will then lower it to the ground. Once on the ground, it is your responsibility to move the crate.
Note: The drivers are not obligated to help you beyond the above. They may assist if you ask and it never hurts to ask.
Freight deliveries without liftgate delivery (and even sometimes with liftgate delivery) will be made with a full sized, 20 to 53 feet semi-truck. Do not expect delivery to a small parcel delivery vehicle or box truck (eg. like UPS or FedEx). Wood Splitter Outlet cannot request a certain length of the truck for final delivery. We suggest you assume it will be a long semi-truck and remember, the driver is only obligated to deliver to the end of your driveway (aka. curb-side and even with the liftgate), it will be your responsibility to move it from there.
Note: Most drivers and delivery companies will work with you to accommodate you and possibly up your driveway, but this will be left to driver discretion and will only happen IF they can easily drive up and turnaround. If you live on a road that may not be accessible for a large freight truck you will need to work with the delivery company and driver to coordinate the closest possible point of delivery. AGAIN, you are responsible for the movement of the crate after the driver has delivered.
Delivery companies expect that residential customers pay for liftgate truck delivery. They do not typically concern themselves with the logistics of your property and final movement beyond for what's been paid. Understandably, they do this not only for economic, but liability reasons. This is why we focus so much on liftgate truck delivery on all splitters sent to a residential address. It's better for all parties involved and yields the best customer experience by setting proper expectations with everyone and working to be as transparent as possible.
Note: If you advise that you do not need liftgate truck delivery to save the money, but when your splitter arrives, you cannot remove it from the back of the truck, the carrier will charge you a re-delivery fee as well as the full retail fee for liftgate delivery ($100 or greater). Be smart and ensure you use our discounted liftgate rates for a seamless and easy delivery of your new splitter.
Note: If the delivery driver shows up and the truck does have a liftgate even though you did not order, DO NOT USE THE LIFTGATE SERVICE even if the driver obliges. The delivery company will more than likely bill you the full retail fee for the liftgate delivery ($100 or greater) even though you didn't need it. Just use your forklift as planned.
Please ask any questions you may have with regard to liftgate delivery, or freight deliveries in general, prior to ordering by contacting us. We are happy to answer any questions you may have.
Wood Splitter Outlet is not a manufacturer, but a retailer of manufactured goods. We are not responsible for items that may need warranty work. The manufacturer is the responsible for this work and you must contact them directly for assistance per the literature included with your item(s). If you need any help in contacting the manufacturer, we are happy to assist. Please email us at firstname.lastname@example.org.
All warranty issues you will deal directly with the manufactures of your log splitter. It is up to the manufacturer how the warranty will be handled. It will be the customer's responsibility for the transportation of your item to repair shops if needed. If you need assistance locating information to the individual manufactures please contact us.
No items (splitters or accessories) may be returned prior to receiving a return authorization from Wood Splitter Outlet. If you do return an item prior to authorization it may be refused and returned to you at your expense, or subject to a restocking charge if we accept it. Any new or unused item that is authorized for return returned will be subject to up to a 25% restocking charge and you will be responsible for all freight charges associated with the return, as well as any freight that was considered "free shipping" to initially send you the item(s). All funds will only be credited to the initial credit card used. Any refunds will be issued upon the return of the item(s) to ensure all products and contents are included and evaluated. We do not accept the return on any used products.
If for some reason other than damage you refuse a shipment, you will only be refunded money less a 25% restocking charge and minus any and all shipping costs involved, this including any outbound freight charges that may have initially been considered “free shipping." All funds will only be credited to the initial credit card used. Refunds will only be issued after all products and contents are included and evaluated.
Here are a few examples of how we handle some situations:
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
Change of delivery address after the shipment has shipped:
We can assist you with a change of address after your item(s) have been shipped, but there will be fees associated with that change from the shipping company, we will only charge you the actual fees charged by the freight or shipping company.
If you cancel while the shipment is in transit or refuse shipment:
If you refuse an item and it was not due to visible damage, and it comes back to us, you will be issued a refund less a 25% restocking fee and minus all actual costs for all shipping including outbound shipping on anything that was considered free shipping.
If you'd like to cancel or change your order after you order ships you are responsible for any and all shipping costs to get the shipment back to us including any outbound costs that were considered free shipping, as well as a 25% restocking fee. If the item is damaged at any point during the transit process where you refused delivery, we will not issue any refund until the insurance claim process is completed. Once the claim process is completed, we will issue a refund in the amount reimbursed by the shipping company less minus all freight and shipping charges inbound and outbound even if it was free outbound shipping. If the shipping company does not approve the claim, we will not be able to provide a refund.
If you have any questions about shipping and delivery please contact us prior to purchase.
Do note that many of the product images may not be exact to what you receive in your unit. As manufacturers change and improve their units, they may change. We do our best to keep the images up to date, but often these changes occur without retailers being advised since the unit SKUs stay the same. Know though that the units will function the same despite cosmetic differences.
Know that your personal details and credit card information is safe while using the Wood Splitter Outlet website. We use the Shopify engine to power our store which helps to protect all transactions using Secure Sockets Layer (SSL) or secure certificate. This encryption technology works with Netscape (are you still using this?), Microsoft Internet Explorer, Chrome, Firefox, Opera, Safari and AOL browsers. This technology ensures that only WSO can view your details and your credit card information is encrypted. You can be confident that all of your information is protected as well as it possibly can be protected while shopping at WoodSplitterOutlet.com
Also note, that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the following personal information:
This information is never shared with anyone else.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
How Collected Information is Used
All information we collect is used to enhance and customize your experience on WoodSplitterOutlet.com. There are third party vendors (eg. Google, Facebook, etc) that use the information to show you ads on other sites you visit throughout the Internet, based on your preferences, interests, demographic information, and browsing history. For instance, by visiting our site, you may see an ad for our site on another site you visit in the future. This is in an effort to make better recommendations to web users. No personal information is stored or shared. We may use the following Facebook and Google AdWords features for a more enhanced customer experience:
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
Wood Splitter Outlet
PO BOX 1761
Loomis, CA, 95650
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Huh? What are Cookies?
Cookies are tools that the internet uses to track what sites you’ve visited and make future recommendations to you based on your interests and preferences. They are designed to create a more customized experience for web users. Our site uses the Google Analytics cookie to collect information, provide a more customized experience for visitors, and help us improve our site for future visitors. You may opt out of Google Analytics, by clicking here. If you would like to opt out of all cookies used by websites, here is a great link to show you how. Please note that many website features need cookies to operate. By opting out of cookies you may make some site features, such as shopping carts, inaccessible to your browser. By disabling cookies on your web browser, you will be unable to make a convenient online purchase. If you have disabled your cookies, but would still like to make a purchase, please call us directly (888) 703-9663, and we will help you to complete your transaction.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
Wood Splitter Outlet
Re: Privacy Compliance Officer
PO BOX 1761
Loomis, CA, 95650
L2 Media Brands, LLC (“woodsplitteroutlet.com”) owns and operates this Website. This document governs your relationship with woodsplitteroutlet.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and woodsplitteroutlet.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of woodsplitteroutlet.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by woodsplitteroutlet.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content about any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary per availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
To contract with woodsplitteroutlet.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. woodsplitteroutlet.com retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be woodsplitteroutlet.com or may in some cases be a third party. Where a contract is made with a third party woodsplitteroutlet.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law woodsplitteroutlet.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect woodsplitteroutlet.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site; nor may you create a link to any part of this Website other than the homepage. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with woodsplitteroutlet.com and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to woodsplitteroutlet.com.
You agree to indemnify, defend and hold harmless woodsplitteroutlet.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
woodsplitteroutlet.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede all preceding and contemporaneous agreements between you and woodsplitteroutlet.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of woodsplitteroutlet.com.
c/o L2 Media Brands, LLC
PO Box 1761
Loomis, CA 95650